Our Practice

We lead with a creative mindset and collaborative approach. Always. 

We help our clients think through their most complex, pressing challenges to gain an understanding of the opportunity –to chart the way forward, together. Our expertise is both deep and cross-cutting, which allows us to deliver immense value to our clients and partners on their journey to achieve their goals — whether transformational or incremental. Our clients count on us to lead them through the strategy, to build consensus and to be all-hands-on-deck when it’s time to set sail. 

Privacy & Cybersecurity

Business Strategy & Transformation

People-Centred Transformation

Technology Strategy & Transformation

Privacy & Cybersecurity

The present and increasing risk of privacy breaches and cybersecurity attacks can impact the planning, design and implementation of the digital services that support our world. The myriad of local, national and sector-specific privacy laws can be complex and highly nuanced in their application. These interconnected fields continue to grow and evolve into a deeply sophisticated domain of specialized expertise that is necessary to address both current and emerging threats across all sectors, industries and government. We help our clients understand, plan for and make informed decisions about the privacy and security risks they face every day. These decisions determine an organization’s security posture, regulatory compliance, stakeholder trust and confidence and strategy for the years ahead. We provide expert guidance and leadership to navigate these foundational decisions.

Core Services:

  • Risk assessments: privacy impact assessments, security assessments
  • Program development and review: Privacy and security strategy, privacy management programs, privacy gap analysis, security programs, policy development
  • Training customized to meet your needs
  • Privacy Officer as a service — outsourced management of your privacy program


Business Strategy & Transformation

While our experience in business strategy and transformation is broad and robust, our processes are straightforward to bring clarity and calm to complex journeys – from business planning to transformation to ideation and intelligence. We work with our clients to meaningfully engage their stakeholders, no matter how large or small, over the course of the project – from strategy through implementation. 

Core Services:

  • Business strategy and planning 
  • Business case development 
  • Business solution delivery
  • Program and project management
  • Business intelligence and analytics

Organizational Change Management

We believe that successful change happens with people, not to them. We help organizations learn how to work with their people to implement new ideas, new solutions or new products. The key is to put people first to achieve organizational success. People need to understand the why” before the how.” They need to understand the impact to them at the personal level and know they have the right support to set them up for success in the new world.” We help organizations determine the right fit when it comes to organizational change management and provide support from strategy through to implementation. 

Core Services:

  • Change management strategy and planning 
  • Stakeholder engagement and communication 
  • Training and enablement planning 
  • User research and human-centred service design

Technology Strategy & Transformation

We understand what it takes to deliver technology solutions to address an organization’s business needs. With proper IT planning, an organization’s technology assets can be transformed to serve a strategic set of business services, directly supporting business priorities and evolving organizational needs. From planning a new technology initiative, designing a new solution or fully leveraging existing technology investments, our team leads with proven and pragmatic approaches, rich technical expertise, experience and insight, and clear objective thinking to plan and implement technology solutions.

Core Services:

  • Technology strategy, planning and reviews 
  • Solution architecture and design 
  • Digital service design 
  • Cloud architecture and planning 
  • Identity and access management

Industry and Sector Expertise

  • Healthcare
  • Provincial public sector
  • Education
  • Municipalities and regulated utilities
  • Federal government
  • Regulated gambling, beverage alcohol, cannabis

Industry Membership

We hold memberships and engage with key industry networks. We place high value on professional development and the power of community and collaboration to ensure we continue to bring world-class thinking to our work.